Last updated on March 19th, 2024
This Privacy Policy ("Privacy Policy") applies to your use of the Razorpay website located at razorpay.com, the services defined in Razorpay’s Terms of Use, and Razorpay mobile applications (e.g., Android and iOS) (collectively, the "Razorpay Platform" or "Website"). However, it does not apply to any third-party websites linked to the Website or to any relationships you may have with businesses listed on Razorpay.
The terms "we," "our," and "us" refer to Razorpay, and the terms "you," "your," and "User" refer to you as a user of Razorpay. The term "Personal Information" means information that you provide to us that personally identifies you, such as your name, phone number, email address, and any other data linked to such information.
Our practices and procedures regarding the collection and use of Personal Information are outlined below to ensure the safe use of the Website. We have implemented reasonable security practices and procedures appropriate to the nature of the information and our business. While we strive to provide security that exceeds industry standards, due to the inherent vulnerabilities of the internet, we cannot guarantee complete security of all information transmitted to us by you.
By visiting or using the Website, you agree to be bound by this Privacy Policy and consent to the collection, use, processing, and sharing of your Personal Information as described below. If you do not agree with these terms, please do not use the Website. Please note that the separately provided Terms and Conditions form an integral part of your use of this Website and should be read in conjunction with this Privacy Policy.
We collect and store your Personal Information. If you provide your third-party account credentials ("Third Party Account Information") to us, you understand that, upon your authorization, certain content and information from those accounts may be transmitted to your Razorpay account. Any Third Party Account Information transmitted to us will be covered by this Privacy Policy. You may choose not to provide certain information; however, this may prevent you from registering with us or using some of our features and services.
We use commercially reasonable efforts to limit the collection of Personal Information to what is necessary to fulfill the purposes identified below. If we use or plan to use your information for a purpose different from the one for which it was collected, we will request your consent beforehand.
The Personal Information we collect will be used solely to enable you to use the services provided by us, promote a safe and secure experience, assess user interest in our products and services, inform you about online offers and updates, troubleshoot issues, customize your experience, detect and prevent errors, fraud, and other criminal activity, process payments, enforce our terms and conditions, and fulfill any other purpose disclosed to you at the time of collection.
If you create an account to take advantage of the full range of services offered on Razorpay, we ask for and record Personal Information such as your name, email address, and mobile number. We may collect and store your Sensitive Personal Data or Information—such as financial information, including credit card details, debit card details, bank account information, and Know Your Customer ("KYC") documents as required by RBI regulations—as well as any other applicable information that you choose to save in your Razorpay account.
We use your email address to send you updates, news, and newsletters (if you willingly subscribe during or after signup), and to contact you on behalf of other users for example, when someone sends you a friend request, personal message, or participates in a social collaboration event. If you do not wish to receive communications unrelated to your use of our services, you can unsubscribe by clicking the link provided at the bottom of any email from us. We also use your mobile number to send you transaction-related SMS alerts based on your preferences. If you do not wish to receive such messages from us, please notify us at razorpay.com/support to stop receiving SMS messages.
Razorpay assures you that your Personal Information will not be disclosed publicly or sold to any third party.
You have the option to erase any information you have provided, including your Personal Information. If you choose to erase your data, Razorpay will delete all your stored information from its servers.
We also store customer information, such as an address, mobile number, third-party wallet details, card details, and email addresses when payments are made through Razorpay checkouts...
We record information relating to your use of Razorpay, such as the searches you undertake, the pages you view, your browser type, IP address...
We send cookies to your device to uniquely identify your device and browser and improve the quality of our service...
We may use the information we collect, in connection with your use of Razorpay...
We do not share your Personal Information with any third party, except for financial institutions...
References on this Website to any names, marks, products, or services of third parties...
As a registered Razorpay user, you can modify certain Personal Information...
Your account is password-protected. We use industry-standard measures and best practices...
Our Privacy Policy is subject to change at any time without prior notice...
Your use of this Website will be governed by and construed in accordance with the laws of India...
If you contact us to provide feedback, register a complaint, or ask a question...
DPO: MR. ASHWATH KUMAR
Razorpay Software Limited (formerly known as Razorpay Software Private Limited)
E-mail: dpo@razorpay.com
Grievances portal: https://razorpay.com/grievances/